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London Computer Systems

Engaged employer

Good Company, Stressful Position - Product Support Specialist London Computer Systems Employee Review

3.0
Nov 30, 2016
Recommend
CEO approval
Business outlook

Pros

This position was a great starting position in the company which can eventually lead you to numerous other opportunities. The company is growing at a healthy rate and so many new positions are being created and filled at LCS as they grow. The training program for Product Support is 8 weeks but you will constantly be learning even after your training is over. Management is very helpful and they are invested in the companies success. The CEO is a very respectable man who shows his appreciation and dedication to his employees in numerous ways. You will definitely feel secure with the company and be surrounded by some really good people.

Cons

The position can be very stressful at times. Not because of the customers on the phone, but because of the type of problems you will be dealing with. The software is very large and it is impossible to become an expert. At times I felt unfit to give people the help they need. There is also stress coming from management and the judgement of your performance. It seemed like all that mattered was the number of tickets you closed and if you weren't meeting the quota, you were less valuable.

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London Computer Systems Response
9y
Thanks for your feedback! We always strive to provide the best training possible to our employees through our new hire training program as well as our ongoing training. Recently, we also implemented a new Professional Development program to provide more ongoing support and coaching to employees. As we continue to develop these types of programs, we will look for ways to involve all employees in discussions and feedback. We are so happy to have you as a member of the team!

Explore other reviews about London Computer Systems

5.0
Mar 5, 2026
Recommend
CEO approval
Business outlook

Pros

Best company culture ever. Tons of events and social opportunities.

Cons

Some people are weird but every company is like that.

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London Computer Systems Response
3mo
Thank you for sharing your experience. We are glad to hear that our company culture and the many events and social opportunities stood out to you. Creating an environment where employees can connect, collaborate, and enjoy their time together is something we value greatly. We appreciate you taking the time to leave a review and be part of the LCS community.
4.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Nearly everyone at the company is kind and helpful. The room for growth is there if you take it. Company culture is the best I have seen in Cincinnati.

Cons

Disconnect between departments. Major improvements needed in workflows and processes. Sometimes it does not pay off to work harder than others here.

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London Computer Systems Response
2w
Thank you for taking the time to share your feedback and for recognizing the supportive culture we strive to create at LCS. We are proud to hear that you’ve experienced kindness, collaboration, and opportunities for growth throughout your time here. Creating a workplace where employees feel supported and empowered continues to be a major focus for us. We also appreciate your honest feedback regarding departmental communication, workflows, and employee recognition. As we continue to grow, maintaining strong alignment across teams and improving internal processes remains a key priority. Feedback like yours helps us identify areas where we can improve and continue evolving as an organization. We agree that employees who consistently go above and beyond play a critical role in our success, and we are always evaluating ways to better recognize and support those contributions. Thank you again for your thoughtful insights and for being part of the LCS team.
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