Used to be great... - Tech Support Associate LocalNet Employee Review

2.0
Jul 3, 2012
Recommend
CEO approval
Business outlook

Pros

Great starter job for those looking to get into help desk work, or customer service, and the co-workers are great.

Cons

Questionable policies toward customers, and shrinking customer base. Frequent layoffs as of late, and seemingly lack of caring by the upper management.

Explore other reviews about LocalNet

4.0
May 20, 2013
Recommend
CEO approval
Business outlook

Pros

- You won't be micromanaged and there is a great deal of freedom assuming that you get your work done in a timely fashion. - Non-formal and fun work environment - Project oriented with very little end-user support. If you're basing your opinion of this place on the other reviews from Technical Support representatives, don't. - Great place to learn valuable skills (you will work with a bunch of industry-standard open source software such as openldap, freeradius, bacula, postfix, postgres, etc.). While I ultimately moved away from Buffalo for personal reasons, this job has done wonders for my resume.

Cons

- Benefits are not paid 100% - On call rotation (If you're a sysadmin, you know that this is a necessary evil almost anywhere you go) - Upper management can be stubborn and set in their ways

1.0
Nov 8, 2008
Recommend
CEO approval
Business outlook

Pros

They are very flexible with your schedules and you'll get days off guaranteed.

Cons

The techs are some of the most cliquey people you will ever meet. Unless you love being a anti social hermit who plays video games all day, don't expect to get along with them. They get upset over the most trivial thing and they are creepy to work with if you are female. Don't expect to get a adequate raise either and watch out for attendance.

1
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