Toxic Company, Avoid at all costs! - Client Success Manager LoanBoss Employee Review

The customers are way more interesting than I expected. Like actual real estate investors with complex situations, not just people calling to reset a password. Team is small enough that you actually matter. My manager is solid. I've gotten raises every six months without even having to bring it up.  Teammates are great.

First month I was totally lost. They basically hand you some documentation and a login and say good luck. Took me a few weeks before I stopped feeling like I was making stuff up on the fly. Also the Slack notifications never stop, even when you're trying to focus.

I came in knowing basically nothing about loan structures or legal documents and left understanding them better than most customers.  Got solid raises every six months.  Management noticed when you were putting in real work and they rewarded it.  Great teammates were favorite part of the job. Great insurance, 100% covered premium. Three weeks of PTO day 1 and Fridays end at 3pm.

Decisions would get made and you'd hear about them third-hand, which was frustrating. Had a teammate for close to 18 months who wasn't pulling their weight and made things harder for everyone else. Eventually dealt with but it dragged on longer than it should have.  No 401k match.