The ship is sinking fast - Applications Developer Listrak Employee Review

1.0
Apr 5, 2023
Recommend
CEO approval
Business outlook

Pros

My coworkers are nice, lunch is great, coffee is free, and they pay on time (until we get layed off).

Cons

Where do I start? The owner said 4 things in a recent all hands meeting: layoffs, we're going to do a lot more outsourcing, don't be surprised if you see your coworkers leaving (being fired), and use the time you're saving by working remote to work extra hours. He also said in a recent weekly update, that Christmas bonuses are going to stop. A week later, he bragged about how he and his family are going on vacation to Spain. This is how out of touch he is -- but considering that he wanted to be a hospital administrator when he was in college, that should tell you all you need to know. The CTO followed up the owners all hands meeting a week later, by saying that none of what the owner said was true. The CTO is responsible for more developers quiting than anything. He's just as out of touch and lies while smiling at you. One of his "morale boosters" is giving out these super lame "pins." Yes, cheesey pins like they made fun of as "flair" in the movie Office Space. They talk about DEI, yet out of 400 employees, there are only about 4 black employees. Based on the population in the US as a whole, there should be about 50. We hire from all over the country, so there's no excuse for this. Are you thinking what I'm thinking? Outsourcing -- I haven't seen a new hired in a while who wasn't a contract/outsourced employee. They're even doing it in Sales now. I'm sure there won't be a developer in the US in another 6 months. It's sad what's happened to a once good company. I suspect that their moto is "the beatings will continue until morale improves."

Explore other reviews about Listrak

5.0
Apr 16, 2025
Recommend
CEO approval
Business outlook

Pros

Really good company to work for

Cons

I do not have any

1.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

There are some great people at Listrak. I worked with a number of smart, supportive coworkers and built genuine friendships.

Cons

Hybrid roles require being in-office 3 days a week. There is high turnover within sales, and the company has recently gone through several rounds of layoffs. These situations often lacked transparency, which led to negative morale and a toxic work culture. Growth opportunities within the SDR were extremely limited. There was no clear path for long-term advancement. There was a lack of women in leadership positions and a complete lack of diversity across the company. The SDR role was not a strong place to build a long-term SaaS career. Due to the limited growth opportunities and unclear advancement paths, many SDRs have moved on to external opportunities outside of the martech/ecommerce space entirely. There was a commission cap for SDRs, which was discouraging for high performers. Listrak has fallen behind its competitors in innovation, with a heavy focus on rebranding older technology rather than meaningfully advancing the platform itself. Over time, employee perks were gradually reduced. Food that was once provided for free in the cafe later became paid only, and eventually the cafeteria was shut down altogether. The large office building has become difficult to fully occupy, with several outside organizations leasing space within it. Finally, leadership invested in projects like the soccer field outside the building, which is not connected to the core business and does not provide meaningful value to employees.

6
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