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ListenFirst Media

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Do not recommend - Client Services ListenFirst Media Employee Review

2.0
Jun 10, 2019
Recommend
CEO approval
Business outlook

Pros

Depending on the team you're placed in and the accounts you work on, it's possible to get a comfortable level of autonomy and ownership over your accounts. You learn a lot by having this level of ownership, and have the potential to be build strong relationships with the client and be seen as an expert.

Cons

- Top-down management with little to no collaboration - Poor work/life balance (with many clients on the west coast, you are expected to be available for the business hours of both time zones) - Management does not protect their teams' time (a sales culture of "whatever it takes to keep the client happy or win the business") - No sense of camaraderie as there is little collaboration - Certain managers will throw you under the bus if an account is not going well; if a key client is unhappy for whatever reason, before asking/assessing the situation internally, you will get blamed - Toxic culture in client services with sheep mentality, mainly due to nepotism and hiring like-minded people. Questions or differing opinions rarely occur in meetings.

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ListenFirst Media Response
6y
Thank you for taking the time to post your feedback. We really appreciate the hard work you put into the company and are disappointed your experience was not what you expected. We are at a tremendous stage of growth and are excited about the future, but as a growing company we also know there are areas where we can do better. We recently introduced exit interviews to provide greater transparency, have rolled out new ways for teams to share best practices and make it easy to collaborate, and implemented company initiatives to ensure a positive work-life balance. This is just a start. We are committed to making ListenFirst a great place to work. Thanks again for your feedback - we wish you the best of luck in your future endeavors.

Explore other reviews about ListenFirst Media

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great team to work with

Cons

Not much cons really, it was a great experience.

5.0
Apr 14, 2025
Recommend
CEO approval
Business outlook

Pros

Incredible team—smart, kind, collaborative. You solve complex problems together in media and entertainment, and clients truly see you as strategic partners. The company lives its values and leads with empathy, speed, and creativity.

Cons

It’s a fast-paced environment where priorities can shift quickly, and you’ll often find out about new projects the day they’re needed. That’s the nature of the media and entertainment space, but it does require flexibility and calm under pressure.

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