Pros
- No longer employed here
Cons
1.) Not following best practice and constantly overlooking critical components to IT. 2.) If your starting out in IT not the best gig to learn from, refer to first point for the reason why. 3.) Thought far to long trying to think of a Pro 4.) As an MSP you should be proactively taking care of your clients, they are constantly in a reactive state to issues with major delays. 5.) Technicians having to take on full load of angry clients, dropped from issue to issue, only able to apply band-aids with no time to actually implement a solution 6.) With how busy everything is and scrambling to be proactive, you are barely able to focus on self-growth or expanding technical knowledge 7.) All senior techs either moved on or constantly busy and unable to mentor.