Micromanagment on a high level - Crisis Intervention Specialist Lines For Life Employee Review

Supervisors listen in on conversations regularly and nit-pick at a micro level that I have never experienced before. You don't know any co-workers due to this job being 100% remote and their not having any real ways for employees to connect on a deeper level. Most workers here have complained that they are expected to sound like robots, there is no autonomy with this job, you are expected to follow procedures exactly with no room left to make any decisions for yourself. There are many supervisors on duty at a time and you are expected to go through them for almost every decision that is made. On top of that, there is a QA department that also listens in on your calls and grades you precisely on whether you follow every single rule/policy, etc. Your supervisor will then meet with you for an hour to discuss the phone call you were graded on and will ask you why you said this or that, why, why, why. You will be grilled and it is humiliating even for the best counselors. There is no room for error here, they have taken what one would normally view as a "subjective" and autonomous job and turned it into something of a nightmare. There have been more than six emails sent out to the entire organization by people of color who have resigned due to what they describe as descrimination and oppression in just the past 8 months. On top of that, due to massive mismanagement by the leadership, they laid off many employees recently.