The CEO couldn’t care less for her employees. Most employees are overworked, underpaid, and ignored when speaking up about treatment from managers/concern about higher ups. The families are truly just numbers to this company. They will paint this picture of being caring/understanding but will treat their employees like robots and ignore concerns brought to them. The higher up I went in the company, the more I saw how awful their outlook is on their employees and how little they care about these families. The instruction itself works and changes lives but it’s nearly inaccessible to any family that isn’t rich and you, as an employee, will not be treated with respect/care because nothing outside of revenue matters.