Pros
Interesting & fun coworkers, generally good programs for working with the kids. The kids were great too. ...and that's about it.
Cons
Focus solely on making money. Really, that's their only purpose. Every single person walking in the door got a recommendation for instruction whether it would help them or not. Center Director during my time there was even worse than a micro-manager, I would call her a nano-manager. At one point I was asked to write out what I spent every minute of my day on. Had to report this at 3 hour long meetings a day. Work asked of me was not reasonable within time constraints. When I upheld policies as asked (that I disagreed with) that made the customers upset, it would result in me being reprimanded for angering the customer. When given a promotion to an exempt position, I called a meeting to discuss how 70+ hours of work a week was not reasonable, and was told that it was what was expected and if I couldn't handle it they would find someone else. When told my phone skills were not up to par, suffered through phone trainings where all supervisors would call me at once and act like high maintenance & unhappy customers - I still have fears of the phone to this day. In all future jobs I have been very successful - so I don't think I was the problem at all. I mean, they went through 12 office managers in 7 years? Then called me into a meeting to give feedback on why that might be, which turned into them explaining the personal failures of each person in the position.
