Jul 4, 2021
Lilt Response
4yThanks for your feedback. As I discuss with every candidate during the interview process, technology enabled services is a difficult business. We have customers with high expectations and ambitious growth goals, so we can't promise predictable work weeks. We can promise that we're open to feedback and want to work with all team members to continuously improve the employee experience.
- Opportunity to meet wonderful colleagues: We agree that Lilt is filled with wonderful people!
- Management is so out of touch with the reality of the service workers and the mounting unmanageable stress of the daily tasks: Our managers conduct weekly 1:1s with all team members and as a company all team members are asked to fill out a weekly "pulse survey" via 15/5. We utilize that information to understand how employees are doing and we actively respond to employees who voice concerns. Many of our service managers and leaders have multiple years of experience in the industry and understand the demands of the job.
- No sympathy and compassion when making mistakes: We understand that everyone makes mistakes. High quality translations are a foundation of our business and just as our customers hold us to a high degree of accuracy, we hold each other accountable. Our company virtues of meticulousness and toughness are key guidelines in how we identify our errors and respond to them with a focus on future improvement.
- Treat employees, especially service managers, like dirt...: I'm sorry that you felt that you were treated badly and that your opinions were not listened to, and would be open for a coffee if you want to talk further offline. The more specific and constructive the feedback, the better, as that helps us to improve. Our virtue of humility asks each of us to approach our job at Lilt with a "life-time learner" mindset.
- Management style is shame-oriented, narcissistic, and inhumane: Again, I'm sorry that this was your lived experience. The more specific and constructive the feedback, the better.
- Profits over people: As an early-stage company we're not able to offer all of the perks that a large established company can offer. That said, in addition to standard benefits like health insurance, a work-from-home stipend and a professional development budget - we have benefits that are above market for a startup at our stage - like a 4% 401(k) match and the ability for our employees to relocate to our international offices.
- If you love to be chained to your desk for over 14 hours a day...: We acknowledge that working at a startup is not a 9 to 5 job and we do work long hours on occasion. As a fast-growing services company, vacation time off is coordinated with an employee's manager and their team to ensure that we continue to provide excellent service to our customers. Lilt does not want employees to work when they are sick and provides sick time to all employees.