"Best Team ever" brainwash - Sales Lighthouse Employee Review

2.0
Feb 12, 2020
Recommend
CEO approval
Business outlook

Pros

- Good training and enough time for adaptation - Team gathering event all paid for although some staff still had to work during the event; - Nice office, located centrally near Waterloo; - WeWork offices with free monday breakfast and a weekly changing menu ; - Free tap with unlimited beers and ciders every day after 3pm!! - Barista, hot drinks machines and biscuits on each floor; - Fun weekly events organised by young and friendly WeWork community managers such as pub quizes, halloween and christmas parties, etc. - Company foudners are close to staff so you can easily chat to them when they visit the office;

Cons

Company with a very limited budget, hence explains the below market salary of Sales and Post sales staff, ranging betweek 28K and 30K MAX, but great for first time experience. Newcomers are brainwashed with "Best team ever" crap - I've worked in teams which were actually fun. Here, however, success is little celebrated, teams from different departments don't talk to each other, to wonder if they know each other's names... Employees are treated like commodities when they are terminated without any reason and HR or management writes a communication in the lines of "it didn't work out". It only takes a few hours to realise that the job and the career opportunities you were promised are very different from the reality. There are people who have worked for 2 years and have not progressed to any other level. Limited growth opportunities given the Flat Organization Structure, as the next role up is Managerial, already taken by your manager. Constant pressure put on different teams to do more work: marketing, operations, sales, success team . One must wear different hats and handle work amounts that need to be covered by 2 addditional team members, but the company saves on new staff and, instead, constantly requires higher performance, more results, faster - putting employees under pressure and makes them stay after 6pm to finish work (overtime not paid, of course). Doesn't sound like a good work/life balance to me. Not to mention employees monitoring each other's arrival and departure time, adding unnecessary comments when you're not sharp on time. Obsessive workaholism put in place as no one takes regular morning and afternoon breaks, making you feel bad for taking one while no one moves. No music and dead silence in the office - you need to whisper to talk to your colleague otherwise you'll be "shuuuush"ed - like in a school library. Pension scheme works as: 3% paid by employer, 5% paid by employee. I've worked in firms where 5% was covered by employer. Last but not least, watch out for favouritism. Join at your own risk as there is no job security.

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Lighthouse Response
6y
Thank you for sharing this feedback. We're really sorry your experience with OTA Insight hasn't been professionally fulfilling. It saddens us to read the feedback because our team are at the centre of everything we do but we'll always have room for improvement. There are too many grievances listed to respond in a meaningful way online so we would really appreciate the opportunity to talk them through. If you're open to it, please contact me directly so we can find ways to make it better. Thanks again, Sean (CEO)

Explore other reviews about Lighthouse

5.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

The best part of working at Lighthouse is seeing the immediate impact of what we build. Our customers are literally glued to our BI tools—it’s their "source of truth" for making decisions every day. Whether we're working with massive global chains or unique boutique brands, knowing that our tech is that essential to their business is a huge motivator. The culture is amazing, and the leadership genuinely cares about us. It’s a fast-paced environment with constant learning opportunities, and you’re surrounded by colleagues who are just as passionate as you are. It’s rare to find a place that scales this quickly without losing that human connection.

Cons

Because we’re growing so fast and adding new features, integration quality can sometimes be a challenge. It’s a known pain point, but the good news is that we’re actively working on it and leadership is prioritizing the fixes. If you’re okay with a "work in progress" vibe while we scale, you’ll fit right in.

1.0
Feb 9, 2026
Recommend
CEO approval
Business outlook

Pros

Lighthouse is the poster child for companies that exist solely to put Profits over People. Making this company an extremely good example to educate people on the topic

Cons

I had a highly negative experience with OTA Insight (now Lighthouse). After I raised legitimate concerns and attempted to resolve a billing/invoice dispute professionally, I received a cease and desist letter in which the company attempted to claim that I “stole” from them. To be clear: I did not steal anything. I escalated concerns because I was receiving communications from multiple jurisdictions indicating potential compliance issues. I relayed those messages to OTA Insight/Lighthouse in good faith, because I believed it was important for them to be aware and correct anything that needed correction. Instead of addressing the issues, they responded by claiming that my remarks about them being “not compliant” were a lie, even though I was simply repeating what I was being told by outside sources and trying to handle the situation responsibly. This situation was extremely time-consuming, required extensive documentation, and I billed them for the time spent addressing it. They then refused to pay the invoice. In summary: I raised concerns in good faith I documented everything I billed for time spent handling a serious issue They refused to pay They escalated to intimidation tactics via a cease & desist and false theft claims I would strongly recommend that anyone considering doing business with this company get everything in writing, document everything, and be prepared for aggressive tactics if you ever dispute anything

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