Could be better - Anonymous employee Lifetouch Employee Review

3.0
Oct 4, 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

In the church division, the photographers and portrait consultants are 100% commission. You can make great money in the right church, or you can basically end up "volunteering" your time in a bad church. The photographers have quite a bit of leeway in their creativity, at least, though they are restricted in their use of lighting and camera settings. The insurance benefits are nice to have.

Cons

I honestly don't know how Lifetouch legally gets away with working their photographers and portrait consultants 8-10 hours a day with no breaks whatsoever. There are times I go as much as 8 hours without even getting out of my chair, much less have time to go to the bathroom. Their gas reimbursement is a joke. .22 a mile, after you take off 60 miles a day for your "commute." If you're working 30 miles from home, there's no reimbursement for that week at all. And sitting for 8 hours straight in a metal folding chair, with no keyboard for the laptop, is an OSHA nightmare. I spend my day with my neck craned sideways to see the laptop screen. I have carpal tunnel now, but there's no worker's compensation help for that. Ten minutes is not enough time to even show the customers their portraits, much less try to sell them anything. If I'm selling, the appointments are taking 20 minutes minimum, and the line is growing, people are getting mad, and some walk out. But I get penalized for those, and for the people who are so cheap they only want their free picture. Hey, the free picture isn't my idea, so I shouldn't have my average, and therefore my commission, dropped because of it. But management doesn't care, because if I quit, my ESOP goes back into the general fund and raises the ESOP payment for management. My quitting is actually to their advantage. There's always another person lined up waiting for their shot. And they might last two weeks or two months or even two years.

Explore other reviews about Lifetouch

5.0
Jan 30, 2026
Recommend
CEO approval
Business outlook

Pros

Quality of life. Schedule Flexibility

Cons

Lots of travel and requires lots of micro managing

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Lifetouch Response
2mo
Thank you for sharing your experience with us. We’re glad to hear that schedule flexibility and quality of life were positives during your time at Lifetouch. We also appreciate your feedback on travel demands and the feeling of micromanagement. Insights like these help us continue improving how we support our teams. We wish you all the best in your next chapter!
1.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers were always friendly and great to work with. Insurance was great.

Cons

Literally everything else. Company makes major changes every few months, firing managers across the country without replacements. Did not fire a sales rep who was committing felony fraud but fired small employees with false information. Company is 90 years old but refuses to make basic improvements. Nowhere to move up and bonus is rigged.

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