Flexibility and friendly environment - Anonymous employee Lifeplus Employee Review

5.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Good initial training and steady support while you get up to speed - Work from home most days and flexibility in shifts - Clear processes for handling different customer situations - Colleagues are friendly and easy to work with - Competitive pay and good health and wellness benefits

Cons

Can be hard to keep up with the pace in peak call periods.

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Lifeplus Response
3w
Thanks for sharing your thoughts and feedback with us! We’re super pleased to hear your positives around training, flexible working, supportive colleagues and our processes. We put a lot of focus on making sure our colleagues feel well supported, so it’s great to know that came through for you. It’s also lovely to hear you’ve felt the benefits of our pay, health and wellbeing offering and the flexibility of hybrid working. We absolutely hear you on the pace during peak periods, it can definitely get lively! Our Customer Care Administrators (yourself included) do an amazing job during these times and we’re incredibly proud of how they support our customers when demand is high.

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5.0
May 29, 2026
Anonymous employee
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CEO approval
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Pros

1. A lot of interesting tasks and problem-solving 2. Focus on continuous improvement when it comes to quality assurance 3. Always something new to learn 4. Managers keep standards high and take employee well-being seriously 5. Good compensation and benefits

Cons

The job comes with some degree of pressure because accuracy is extremely important.

2.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Resolving different issues gave me satisfaction at work. It also increased my learning and helped me to do better every day.

Cons

In my opinion, the people at the top always decide the fate of the company and their reputation as an employer. They were the worst kind here. Most employees were drowning in work with poor support and no one to help them. The blame always lay with the leadership as they did little work and too long to make some decisions or give some approvals. It was a burden for already overworked employees who couldn't take things forward for hours or days without the approvals. Some managers were also awful. They offered zero support but were ready to criticize everyone. It was hard to deal with such toxic people. Even having conversation seemed like an endless battle. Please beware and avoid it if possible.

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