Not a good experience really - Billing Specialist LifeStance Health Employee Review

1.0
May 2, 2023
Recommend
CEO approval
Business outlook

Pros

Got to learn a bit about medical practices and healthcare

Cons

As an employee of LifeStance Health working as a billing specialist, I would not recommend this company to anyone. My experience working for this company was extremely negative and I would advise others to avoid working here if possible. The management at LifeStance Health is completely unorganized and unprofessional. They frequently changed policies without informing employees, causing confusion and frustration. Additionally, the workload was unmanageable and I was constantly overworked and underpaid. Furthermore, the company's billing practices were unethical. I was asked to bill insurance companies for services that were not provided or were not medically necessary. This made me feel as though I was participating in fraudulent activities, which is completely unacceptable. Overall, my experience working for LifeStance Health as a billing specialist was extremely negative. I would not recommend this company to anyone looking for an ethical and professional workplace.

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LifeStance Health Response
3y
Thank you for taking the time to leave a review. We are sorry to hear about your experience while working with LifeStance. We want to continue to foster a workplace that is an inviting environment for all and welcome feedback about how to do that. If you are open to discussing further, please reach out directly to globalrecruiting@lifestance.com.

Explore other reviews about LifeStance Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

A close team that is supportive and collaborative Great work life balance Flexible schedule

Cons

No paid holidays for fee for service type work

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LifeStance Health Response
3w
Thank you for taking the time to leave this review, and for being a part of the LifeStance Health journey! It's an exciting time for our team. We’re thankful for all your hard work to make lives better, together.
3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Incredible place to work to build experience, receive supervision while supporting a diverse client population. Extremely flexible hours, opportunity to either work from home or in office with administrative staff. Truly caring, intentional, experienced regional leaders that are open to feedback and value their employees.

Cons

Working in mental health in a publicly held corporation has its conflicts of interest. No paid vacation time for FT employees which is counterintuitive to the work we do as trauma informed providers. No paid training. Profitability and bottom-line results for shareholders should not be reason to think of long term needs and burnout potential of providers.

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LifeStance Health Response
1w
Thank you for sharing your experience at LifeStance Health. We appreciate you taking the time to share your feedback and are actively working to implement these suggestions. We invite you to share more details of your experience to help us do better in the future—please reach out to globalrecruiting@lifestance.com. Thank you.
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