Pros
Free gym membership Weekly pay Insurance is okay.
Cons
4 spa managers in a 3 year period. 3/4 spa managers were tremendously inexperienced, dismissive of employees, unethical. If an employee is made uncomfortable or sexually assaulted by a member, management will dismiss you and allow that member to return unless you make a scene (S. Patton former manager). The spa has a cancellation policy that protects the pay of technicians when clients no-show appointments;They refuse to enforce it, costing the spa and the technician. Commission is determined by the revenue per hour in the 4 week period prior to the current pay period. But they won’t tell you that directly in your interview. High turnover. Not actually African American friendly. Manager M. Henry offered to shred an intake form for client to allow a tech to perform a service with a severe allergy to ingredients included in the service. Management lacks time management and critical thinking which is why technicians are running out of supplies and are not able to replace them. Management is scatterbrained and vague when asked direct questions. The spa has taken a deep decline in management. Madison’s Henry and Felsenthal are the worst.
