Pros
Forever changing, best products and services out there. Ahead of the curve in the fitness industry.
Cons
Turn over is too high. There is no sense of retention. They speak about it all the time and yet turn-over is higher than ever. The issue is that you have a revolving door at the management level and people aren't bought in. They consistently hire from outside the company to management positions and the people come in and botch the system. The hiring or promoting of people that are not qualified to even be in management. It was very frustrating. The lack of coaching for new hires is frustrating as well. There could have been plenty of great trainers in the building if team leads spent more time coaching and less time demanding. No one person is managed the same and most DH's don't understand that. They expect the person to come in and make immediate sales and the issue is that they don't understand "The Life Time Way" but then again many of the promoted management team doesn't understand the "Life Time Way" as well. They like to do it their way. MGMT feels entitled "the title" means nothing if you can't gain full respect from all of your staff. Stop coming up with new programs every other week. What works in one market or one club will not always work in other markets and clubs. There have been too many failed programs that could have been better or beneficial if you welcomed feedback from the field. Instead, you hear the questions and the answers but then you revert back to what you think is right and you are wrong. There are many inconsistencies across the board from corporate all the way down to front line team member.
