Great if you love telemarketing, wearing many hats for little ROI, and turning every day into a "Membership Special" - Sales Life Time Employee Review

2.0
Aug 16, 2016
Recommend
CEO approval
Business outlook

Pros

Nice amenities for working out. If you end up working for a great manager, that is also a perk. Co-workers are usually pretty cool as well.

Cons

Ultimately, due to the grand expense of building these mega-clubs, there is a lot of pressure to make many, many, phone calls to sell memberships - even after usual family dinner hours. The calls are tracked and timed to ensure you are actually leaving messages or speaking to someone. If you don't get to your 80 calls daily (100+ during "calling parties" twice monthly) you will be reprimanded in some way that affects your pay. You will also have to set a specific amount of appointments, which will also be confirmed via a phone call to the prospective member. You will also be responsible for each of your new members meeting with a trainer within a set time frame. You will also need to manage customer service and changes to memberships. Be prepared for five weekly team meetings in the middle of the day, and at least two one-on-one weekly meetings with your manager. You will also be responsible for managing paperwork to explain how you "manage your business", although it ultimately is managed the way they tell you to manage it. You will of course have a monthly goal to meet and need to draft a plan explaining how you plan to reach that goal by end of month. Be prepared to brush up on your referral skills because you will also be required to obtain and submit two referrals for each membership you sell. These will need to be entered the same day you sell a new membership. Outside prospecting is also required because at least 50% of your membership business is expected to be "self-generated". Finally, be patient, because you will more than likely need to tolerate a (-) change in your pay structure more often than you'd expect.

Explore other reviews about Life Time

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Free gym membership. Great facilities

Cons

Gets slow during the days sometimes

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Life Time Response
1mo
Thank you for taking the time to leave such a detailed review! We’re grateful for your perspective and glad to hear that you’ve had positive experiences with our Swim & Aquatics team. We’re committed to creating an environment where our team members feel valued and supported, and your feedback helps reinforce that mission. Thank you for being an important part of Life Time!
1.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Free Membership Cool employees Discounts on services

Cons

They don’t pay anything, and the CEO should honestly be ashamed. If employees were paid properly, there wouldn’t be so much drama and tension in the workplace. Communication is terrible because management doesn’t even seem to care — probably because they’re getting crumbs too. Spa management was dreadful, and the demotion was necessary. How do you fail to have people booked during major holidays when the money and clientele are clearly there? There was no structure, no leadership, and no motivation for employees to succeed. Having a successful spa for 3 years and coming into this environment I was not impressed. No growth, no support, no appreciation. Loved the members tho! And S/O to Leemar, Virgil and Dr. Hayden love them down!

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Life Time Response
3w
Thank you for taking the time to share your review and for being a part of our Salon & Spa team. We’re sorry to hear that your time with us didn’t meet expectations. We genuinely appreciate your honest and constructive feedback regarding communication and management. If you’d be open to discussing your concerns further, we’d appreciate the opportunity. Please reach out to us at EmployeeRelations@lt.life
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