Lack of communication & bad management - Account Manager Assistant Level Group (NY) Employee Review

First off this job can be 100% done remotely or at least semi-remotely. Stripping your workers of that flexibility isn't great especially while we're still in a pandemic. Second off there's a serious lack of communication coming from management. This causes confusion which leads to certain deadlines/goals not being met, which eventually falls onto the assistants. Complete lack of empathy, and doesn't bother to address what the root of an issue might be.