Horrible work experience - Optical Technician LensCrafters Employee Review

1.0
May 20, 2024
Recommend
CEO approval
Business outlook

Pros

the doctors were nice and gave a lot of advice pertaining to career and even personal life.

Cons

This company is discriminatory in the hiring process. I have an ethnic name and they ignored me when I first applied. After various emails, they claimed that my application was still in review which was a lie. Because in the same email, they said that they were urgently seeking employees. That said, I applied again with the same resume under a different name, which didn't reveal my ethnicity, and they responded the same day I applied. This was clear hiring discrimination! After I got the job I was targeted, discriminated against, and harassed by both management and other senior employees during my employment there. I should have sued but at the time I did not have any knowledge of my rights as an employee. A coworker later told me that they had a private conversation with management about my treatment and I found out that management was harassing me every day because they were intimidating me to quit so they wouldn't have to pay unemployment or worry about lawsuits. I regret staying for as long as I did but I live in Los Angeles and the job market was and still is horrible.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

1
See reviews by: Helpful|Rating|Date|All