Ousted - Lab Manager LensCrafters Employee Review

2.0
Jan 4, 2022
Recommend
CEO approval
Business outlook

Pros

-Many perks. -401K -PTO - -As far as management is concerned. The pay rates are competitive.

Cons

-Terrible treatment of workforce. -Took pensions away from benefits package. -Your made to feel icky when you find out how much the company profits from the hard work of its employees, yet refuses to match said employees 401k contributions. -Closing all in store labs across North America. -Goodbye glasses in 1 hour. -Goodbye almost 40% of Lenscrafters work force. -The amount of money they charge their uninsured customer's for a pair of glasses, would make you vomit. -Especially considering the fact that you can go to: America's Best, or 4 Eyes, or any other competitor, & get the same exact lens & frame products for a fraction of the cost. -That's because Luxottica (Lenscrafters parent company) has been the largest manufacturer of optical frames, in the world for the past 40 years. -And now Luxottica has merged with the largest manufacturer in the world; Essilor. -They really like money, so they market their products directly to their competitors. -Instead of passing the savings on to the customer, those greedy, shiesty, corporate savages, would rather charge more than ever. -I suppose they do need their quarterly bonuses, to buy their beach houses after all.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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