Overall, it has been a pretty pleasant experience. - Anonymous employee LensCrafters Employee Review

3.0
Oct 28, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great for college students because shifts are fairly flexible, if you work hard pay is pretty good, there is always a chance for a pay increase. It's also pretty competitive which could be both a pro and con for some people.

Cons

Be prepared to never celebrate a major holiday again, as long as you work here. The company compiles customers phone numbers into a list and then requires sales associates to call them and inform them of current promotions, most customers get upset with associates. In general customers can be really hurtful to associates, and this company is a firm believer in "the customer is always right" and doesn't stick up for the associates that are being attacked. They also have this awesome program called "President's Club" and if you get on it you get a lot of perks, however the rules for it are always changing without clearly specifying what they rules actually are.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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