My experience while working here was horrible - Sales Associate LensCrafters Employee Review

1.0
Apr 28, 2021
Recommend
CEO approval
Business outlook

Pros

Pros is free eye exam yearly After a year working there you get a $500 credit for you to use on either eyeglasses or sunglasses. Other then that nothing good

Cons

THE LACK OF MANAGEMENT SKILL!!! I was hired without having an interview they literally just hired people to fill the roles. And I was hired a week I pulled my manager aside and asked when will I be trained she said oh we’ll work on it 2 weeks pass still have not been trained keep in mind lens crafters pos system isn’t anything you can learn all in one day. It’s very tedious nonetheless fast forward I’ve been there a month. One of my coworkers tells me oh did you know that the previous people who were hired quit due to lack of training and poor management. I was in shock and told my manager please train me. And she kept brushing it off. Me not getting trained felt like I didn’t have the tools I needed to succeed within the company. Not just that but the other associate don’t try and help train you they are just no help and try to belittle you. Not only that but for managers all they care about is making the sale goals and don’t care about preparing their new hire or even set them on the road to success. For instance when the story was busy and they had no sale associate they make me ring up and I’d hit them with I haven’t been trained and they’d go off on me like how is that any of my fault.

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5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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