Toxic Company - Store Market Manager LensCrafters Employee Review

1.0
Oct 20, 2019
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Decent Pay Location Free Glasses Every Year- one pair

Cons

This was the most toxic company and environment I have ever worked in. If you are looking for lack of teamwork with your peers, competition in an unhealthy way, lack of communication/ direction, unprofessional corporate management, bullying and lack of leadership then this is the job and company for you. My first year in my position was easily the worst year of my life. I stayed for 5 more years as it was decent pay and I was able to work the schedule I wanted. I went through 3 bosses and absolutely NO leadership development. These people do not care about your development- only that you make numbers. Have an issue and need to partner with corporate- Good Luck- you will be faced with snarky degrading emails and a lack of care. The different departments do not communicate and everyone is on different pages with different agendas. Lab has a different focus than retail- what teamwork!! NOT. This company is outdated in their philosophies and is not pro employee. the most unprofessional company I have ever worked for. Save your mental health- stay away from this place!

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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