Would not recommend - Sales Associate LensCrafters Employee Review

3.0
Apr 27, 2019
Recommend
CEO approval
Business outlook

Pros

While full-time employees are not offered vision insurance, they give you one free eye exam and one free pair of glasses each year.

Cons

They really push you to sell no matter what the best interest of the customer is. I felt pressured to sell features/products to customers even if they need them and/or couldn't afford them. Corporate doesn't seem to care about the customers, just the sales and the numbers. The system is also not very user friendly and allows transactions that are against the rules, and even illegal (insurance issues)

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

1
See reviews by: Helpful|Rating|Date|All