Use to be a great Company to work for. - Manager LensCrafters Employee Review

1.0
Dec 1, 2018
Recommend
CEO approval
Business outlook

Pros

Free eye exam every year, free pair of glasses every year .

Cons

Upper management (Regionals and zone VP’s) could care less about their employees and managers. You are given unrealistic goals, and forced to sell Ray Ban lenses in Ray-ban frames, Blue IQ lenses to every customer and a multiple pair, if you made the week or month but not hit the goal percentage for Ray Ban, BIQ. Multiples, Transition lens, Etc, don’t expect a congratulatory praise for just making plan or exceeding it. The New York New /Jersey Zone VP needs to go, if you are a woman manager they put more pressure on you than the men, there is nothing more demotivating than being embarrassed on weekly conference calls. They have been sued by past employees and now has in their employee hand book that if you sue the maximum you will get is up to $10,000,00. This company does nothing to praise their employees, there are some employees with longevity but they are mostly Opticians that’s because they don’t want to loose their pensions. They have forms to track forms, you have advanced digital equipment but you have your staff keeping track of the stores progress on paper, what a joke. Stop over micromanaging everyone. This use to be a great company to work for but not anymore.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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