"Tragic situation going on here" - Eye Care Advisor LensCrafters Employee Review

1.0
Nov 20, 2012
Recommend
CEO approval
Business outlook

Pros

Obtained pretty good experience, but not worth it for the long term

Cons

I worked as a part timer at Lens crafter for a year and all i can say is that this is a tragic situation for employees who are actually working in the stores as opticians or eye care associates. The company is totally mismanaged. Its the typical situation of Corporate taking all the money and not distributing it to the people that actually are doing all all the real work. The compensation is awful, an un livable wage for a child that lives with their parents perhaps. All this is preposterous because the sales in many of the stores are significant and should be enough to offer attractive pay. I have yet to find a person in the field from this company with a kind word to say about it. ( though i'm sure people in corporate are glowing about how great this company is to work for ) And yes, its true they have the balls to send you home with out pay if business is slow. In fact i remember one day the company was receiving a shipment of what had to be 5000 dollars of new displays all carefully individually packaged in boxes. The shipping had to be a couple thousand alone. All this was totally unnecessary. While receiving these orders, they were sending people home. I had three managers, all with absolutely no optical experience in 8 months. What kind of optical company hires people with no optical experience or back ground to pretest and sell people glasses. I can't imagine a company like this surviving much longer.

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5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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