Dime a dozen - Certified Technician LensCrafters Employee Review

4.0
Aug 15, 2012
Recommend
CEO approval
Business outlook

Pros

It's a good part time job. It takes a lot of training to feel competent at it, and it's not very repetitive because you are always problems solving and fiddling with glasses to make them look their best, or improve the prescription. Hours are pretty flexible. I like my bosses and co-workers, everyone is very friendly and helpful. I look forward to going into work most days :) Paid time off on holidays, and eye care benefits for part-time employees!

Cons

Since I've worked there we've constantly been understaffed, and staff is under-experienced. I'm lucky to have a manager who has been in the business forever, but LensCrafters has a bad habit of hiring incompetent managers, who haven't had enough optical experience. Can be high stress, working in the lab you're always on a time crunch, but that makes it more exciting too, and the days are never boring :) Retail weekend and late hours are never very fun.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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