In the end, it's still retail. No, really. - Eye Care Advisor LensCrafters Employee Review

2.0
Nov 15, 2016
Recommend
CEO approval
Business outlook

Pros

No matter how much we know about the smudge-resistant premium AR, and no matter how much we claim to be opticians, if you aren't certified, and you aren't full-time, you're merely a sales associate... an easily replaceable... glorified cashier. And don't worry, LensCrafters doesn't let you forget that. But allow me to get to the hidden pro-- it's related to this, I promise. If one can get past the delusion that one's in the medical field, and one can accept that one isn't in a better bracket than a Walmart employee, then working at LC is pretty nice. Because of ALL the terrible retail jobs in the world, LC is nowhere near being the worst. You actually get to sit down.

Cons

Advancement from within is pretty rare. In fact, in the two years I spent with the company, in the midst of its cut-throat, ladder-climbing culture, no one successfully acquired a promotion. Not one person. But your GM will tell you that you're in the running-- that your "stretch assignment" is essentially to be a manager, but to not have any real power, and to, of course, get paid the same as the people you are supposed to lead (or significantly less if the associate you are leading has desperately held on for decades). It's all a con. The job is fine if you're in school and have a bright future planned elsewhere, but please do not think LC can be your future. You will end up bitter and jaded if you think LC doesn't have an impact and smudge resistant polycarbonate ceiling. You won't get through. I promise you won't.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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