Store management is great, but upper management is very tough on all employees. - Sales Supervisor LensCrafters Employee Review

3.0
Jul 9, 2016
Recommend
CEO approval
Business outlook

Pros

Fun environment to work in if you like optics! Definitely recommend a high volume store because it's where all the action happens! It's great to build lifelong customers and lasting relations and best of all, helping people see. *Based on Northeast Region

Cons

The level of service expected by upper management is impossible to give with the limited staff and hours. Corporate stresses that "customers matter" yet there are a lot of things we could do to help our customers that are "prohibited". Associates are just results, not people and they don't let you forget it. Upper management likes to rule by intimidation. *Based on Northeast Region

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Helping the world to see better.

Cons

Corporate executives bullying and harrassing the frontline associates who are keeping you all employed in a job. Remember we are the revenue creators and producers.

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