A great place as a stepping stone and a horrible place for a career, unless you are crazy and/or lucky - Certified Lab Technician LensCrafters Employee Review

2.0
Oct 21, 2008
Recommend
CEO approval
Business outlook

Pros

Lenscrafters is the place to learn a trade without any prior knowledge. Want to learn retail? Sure. Want to learn how to manufacture lenses? Np. It is a company that can be a stepping stone to find the golden job or advance into corporate if your VERY patient and a SERIOUS brownie IF you become full time, the benefits package isn't bad, especially if you are management. For instance, Optometrists get benefits for their family as well. Did I mention you will learn to grow a thick skin or have a psychotic episode?

Cons

Because of the economy and how the company is trying to squeeze every penny from each store, the working environment is not great. While there are some great coworkers and management, the majority are shady, loony, and downright not personable. Depending on your store, work can be heaven or hell. Management has a very high turnover rate, I have seen 3 managers, 2 retail managers, a EECA, sales supervisor, and three lab techs get the boot while I have been with my store for 1.5 years. Our "incentives" for both lab are retail have gone in the tank with the company's new system of pay. No more christmas bonus, no more monthly store meetings (company doesnt want to pay for the hours, sheesh), hours are slashed like freddy kruger (some of the FT workers in my store are in danger of losing their PTO because of the cuts. To make matters worse, we now have to serve more customers with less help. As a lab tech, I have to constantly go out on the floor to help dispense and act as a retail associate sometimes. Also the benefits are terrible for part time employees like me, management bones me by making me work just under the requirement for full time status. Also depending on location, your store may be antiquated. Mine is from the 80s and hasnt been updated yet. We got some old school machines in the lab and a while back they stopped bringing in outside ppl to maintain the machines, now we have to fix them ourselves when our machine hotline takes you in circles as to how to fix it. Did i mention the pay is a little above welfare? Unless your the GM or Managing Optometrist, your not salary and even if your management still, your making under 20 bucks a hour. I forgot to mention the stress can be INSANE, both for retail and lab.

Explore other reviews about LensCrafters

5.0
Mar 26, 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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