Does not value their employees - Anonymous employee LensCrafters Employee Review

1.0
Apr 4, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The longer I work here, the cons are starting to out weigh the pros. Pay is decent. They have good health benefits, if you are lucky enough to get full time status. You do get a free pair of eyewear on your year anniversary. PTO time off, but your manager will make you feel guilty, for using it, when you do.

Cons

Well first off, the company changed their commission structure at the beginning of the year, which affected everyone that interacts with the customer, Dr's included, if you work at an employed location. Some associates have taken a significant pay cut due to it. All it has done is bring the morale down in the stores, and make associates feel like they are not valued. This seems to be the case, every year. They take more and more away, from the people who are face to face with the customer, and are the reason LC is still in business. Also, every time the company launches a new system, to supposedly make our jobs easier, it makes them harder, because nothing ever works properly. The goals, that are given to each store, are ridiculously unattainable. And then you get belittled, for not making your goals, by your manager, as if the store made $0 dollars. There is no work life balance, because you are expected to work every weekend, and holiday. Whenever, kids are off school, you are expected to work more, because they claim it's a peak time. So if you have children, good luck ever spending time with them, when they are on breaks.

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5.0
Mar 26, 2026
Recommend
CEO approval
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Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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