Pros
- My teammates were amazing to work with - The provider staff was always helpful - Working in patient support pushes you to learn how to handle high stress situations for future roles
Cons
- To sum it up everyone in patient support is put last. To anyone thinking about working here as a customer support rep be ready to be overworked and be ready to be talked down to by upset patients. The role itself is not complicated but the lack of support that the customer service team receives from management is laughable. Ideas are asked but not received (which is imperative for a start up) and the reason why patients are always angry or upset is an outcome of lesser minds deciding what changes should be made on the website/app that people access in order to use the Lemonaid Service. In other terms you as a patient support rep are there to guide irate, racist, misogynistic patients to use the services provided and *WOW them in order to keep them coming back so you can deal with them in two weeks with the same unresolved issue.