Pros
Free bagels on Fridays, monthly bonus for hitting metrics, Not enough pros to meet the 20-word minimum that I am being required to type into this box.
Cons
I have been working here for 4 months, and I have never met my manager. I only know his name. He approves my timecards, but does he know my face? I highly doubt it. When I first started this job, I was a bit intimidated. I was under the impression that I would be handling complicated issues, as the legal documents I support can themselves be intimidating. However, this was not the case. I spent 2 months in training, only to answer the same narrow set of questions repeatedly every day. Most of those questions have to do with customers not knowing how to use the website, which is not only user-unfriendly, but full of defects that everyone here seems to be ignoring. (A completed order from 2014 should not still be showing as "Order In Progress" on a customer's dashboard, and I should not have to try to explain to a customer why it is.) There are certain requests from customers that I am completely capable of handling without transferring a customer to a different department, but even though I have the tools available to me, I AM NOT ALLOWED to do them. It's very awkward for me to explain to a customer why I have to transfer them in these situations. Seriously, a monkey can schedule an attorney consultation. The knowledge base on which we are expected to rely is full of dead ends and pages that no longer exist. Helpdesk is a joke. Many times I'm left guessing who to go to for help because we are not notified of changes in the helpdesk schedule. I have suggestions for improvement. I have implemented changes at other companies to improve issues just like the ones mentioned above, but as I am a contractor, no one is interested in hearing what I have to say.
