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      LegalZoom

      Engaged employer

      LegalZoom reviews

      Not as great as they pretend - Customer Care Specialist LegalZoom Employee Review

      3.0
      Dec 15, 2015
      Customer care specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Employees are great, though there can be high turnover. Flexible dress code.

      Cons

      Minimal opportunity for advancement. No cost of living raises. HR is very selective in determining what is and isn't a disability deserving of accommodation. LZ spends a lot of money on parties and occasional free food, but doesn't pay their underling employees a living wage.

      Explore other reviews about LegalZoom

      5.0
      May 30, 2026
      Staff software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is actually great. The people you work with are smart and generally fun to work with

      Cons

      Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

      avatar
      LegalZoom Response
      2w
      Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
      3.0
      Jun 13, 2026
      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and good culture

      Cons

      Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

      avatar
      LegalZoom Response
      2w
      Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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