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      LegalZoom

      Engaged employer

      LegalZoom reviews

      Terrible management for customer care - Customer Care Representative LegalZoom Employee Review

      1.0
      Dec 9, 2015
      Customer care representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Food gym tv food bathrooms

      Cons

      The management in customer care never gave you any reliable or correct information on when you'd be converted. They also played favorites and if they didn't like you ans your out of a job

      Explore other reviews about LegalZoom

      5.0
      May 30, 2026
      Staff software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is actually great. The people you work with are smart and generally fun to work with

      Cons

      Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

      avatar
      LegalZoom Response
      1w
      Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
      3.0
      Jun 13, 2026
      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and good culture

      Cons

      Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

      avatar
      LegalZoom Response
      1w
      Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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