They have millions of customers but are still running it as a start up - Anonymous employee LegalZoom Employee Review

- All of their systems are still the ones they started off with 15 years ago -No focus on their front line which is customer service, it's all very thrown together. This makes their tier 1s kind of untrained since there is no central place for learning lots of things that are used daily. Thus their customer service rating suffers. -They refuse to bring on a call center consultant and spend the money on it when this would absolutely fix all of the BBB complaints and probably avoid a lot of the lawsuits they pay out to. -A lot of their products are incredibly complicated to service but yet they let go of lots of people with the YEARS of that knowledge to pay cheaper labor in Austin than in L.A. Which their customers will pay for in the 1st quarter.