Cell center, not a sales organization - Sales Specialist LegalZoom Employee Review

This was once a place that I would brag to my friends about. Right around July, things started taking a very negative turn. The comp structure was completely revamped to make it much more difficult to reach your goals. Even if you did reach your unrealistic goal (less than 4% of sales floor hit it in October), it is still a significant pay cut from the previous comp structure. The workload has also somehow increased at the same time, and the liability of the work has gone up (Unauthorized Practice of Law is a major concern, and limits everything you say. If you say something the wrong way, it comes out of your check). There is a new QA team that will micromanage your calls and grade them on a scorecard that makes very little sense. The people "grading" the calls have little to no sales experience, and closing the sale has no impact on the score. They also only grade calls in the 5-12 minute range (they are that short for a reason), so they never hear any real sales calls.The overall mentality of this place is shifting from an innovative and collaborative sales organization, in to just another call center. Employee morale is in the gutter, and the most talented people are leaving on a daily basis. Most people in sales feel like they are just another number now, and simply just a apart of an assembly line for a corporate machine. They're even testing out something called auto pickup, where you literally have less than a second between inbound calls, and it picks up for you automatically. Also you are no longer a sales specialist, you now work: sales, customer care, retention, escalations, declines, and pretty much anything else that comes across the phone. You are expected to be Jack of all trades, and master of none. Most of these changes were started when they brought on new investors, and they took over control of the board. Sales are way down, morale is down, and everybody just has a general sense of not caring anymore.