Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      LegalZoom

      Engaged employer

      LegalZoom reviews

      Constant changes - Customer Service Manager LegalZoom Employee Review

      2.0
      Sep 28, 2014
      Customer service manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Front line employees are great to work with. Great parties summer mixer and Christmas parties. The staff is full of young, innovative and creative minded people from all walks of life. The gym and basketball court is a huge plus too and I love how the company promotes a healthy lifestyle.

      Cons

      extremely high turn over and too many changes. you never know who is staying or going and with the constant changes come lots of confusion and blurred visions.

      Explore other reviews about LegalZoom

      5.0
      May 30, 2026
      Staff software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is actually great. The people you work with are smart and generally fun to work with

      Cons

      Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

      avatar
      LegalZoom Response
      12h
      Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
      3.0
      Jun 13, 2026
      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and good culture

      Cons

      Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

      avatar
      LegalZoom Response
      12h
      Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
      See reviews by: Helpful|Rating|Date|All
      Related searches: LegalZoom jobs | LegalZoom salaries | LegalZoom benefits | LegalZoom interviews
      LegalZoom reviewsLegalZoom Customer Service Manager reviewsLegalZoom review