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      LegalZoom

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      LegalZoom reviews

      Fun atmosphere, but sales pressure is intense - Customer Support Specialist LegalZoom Employee Review

      3.0
      May 30, 2026
      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice working facilities and benefits, cool people, generally fun atmosphere.

      Cons

      Less customer service and more sales than initially made to believe; lots of emphasis put on top salespeople of the day so it feels like a daily battle royale.

      avatar
      LegalZoom Response
      6d
      Thank you for sharing your feedback. We're glad to hear you value our people, culture, and workplace environment. We recognize the important role that training, onboarding, and ongoing development play in helping employees succeed. Feedback like yours helps us identify opportunities to improve and better support our teams. Thank you for taking the time to share your perspective.

      Explore other reviews about LegalZoom

      5.0
      May 30, 2026
      Staff software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is actually great. The people you work with are smart and generally fun to work with

      Cons

      Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

      avatar
      LegalZoom Response
      6d
      Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
      3.0
      Jun 13, 2026
      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits and good culture

      Cons

      Very AI focused with constant fear of layoffs by employees (based on my experience). Pay isn’t great, especially given the current cost of living. Poor communication and planning regarding updates and project rollouts.

      avatar
      LegalZoom Response
      6d
      Thanks for the review, and we appreciate your feedback. As we continue to evolve and invest in new technologies, we remain focused on supporting our employees and creating opportunities for them to have an even greater impact. We also recognize the importance of clear communication and value feedback that helps us improve the employee experience. Thank you for sharing your perspective.
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