Culture and hope is gone. - Anonymous employee LearnUpon Employee Review

2.0
Mar 20, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work at LU are amazing. Empathetic, compassionate, caring.

Cons

- Zero diversity. Don't have these campaigns about diversity and then fail to hire anyone in those demographics. They created an office in Utah which doesn't help further this notion. - The fun culture that made us perform so well as a company is gone. It feels like the core of the CX team as a whole (Success, Support, Implementation) has been burned to the ground, and leadership is constantly trying to change things for the worse. If you have to change things that much, you're the problem. - Healthcare costs in the US have skyrocketed. The poor pay raises (1-2%) are negated by how insanely expensive it is for health insurance. Absolutely zero response from the people ops team on why the company continues to do nothing. - Sales team seems to be unfairly propped up and treated like royalty. The whole team gets flown to Dublin, doesn't perform well, and they do it again. Why not reward those who actually do well?! - They just had layoffs, and many of us were shocked at those who were let go...and those who weren't. It was not handled well. - Pay, especially in the US, is pretty far below the norm at other companies. I've begun looking for other jobs, as my patience is gone.

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LearnUpon Response
3y
Hi there, Thanks for taking the time to leave us a review. Our Talent Team aims to find the best Luppers possible who will work together in a friendly and supportive team, so we appreciate your callout on this. In terms of diversity, we aim to have an open and inclusive environment where all Luppers celebrate diversity. As a learning company, we have implemented a DEI program to allow us to share and learn from each other on key issues around diversity and inclusion and we strive to maintain an inclusive environment for all our Luppers. Unfortunately we were one of the many companies who had to implement redundancies earlier this year which were managed in the most sensitive way possible. Even though we had layoffs, we felt it was important to recognise employees this year with promos and salary increases. It was also important for us as a company to gather our Sales org and partner teams for our Sales Kick Off event to communicate LearnUpon’s commercial strategy for FY24. We also hosted a virtual event for our Engineering and Product teams to communicate LearnUpon’s product strategy for FY24, and our first LearnUpon Connect conference in New York to bring our Customers together with our CX team. We hear you on the current health benefits costs and a big focus of the People team is to reevaluate our alternatives. We understand the impact it has had this year, which is why we have also increased our contributions to help offset some of these costs. We're a company that believes in open and constructive feedback, so if you would like to discuss this further or have any other thoughts to share, please email us at peopleops@learnupon.com.

Explore other reviews about LearnUpon

5.0
Apr 29, 2025
Recommend
CEO approval
Business outlook

Pros

If you’re looking for a place where your ideas matter, your teammates have your back, and leadership actually knows your name and your dog’s name, LearnUpon is it. From a sales perspective, this is the dream: ✅ A product people actually want ✅ Clear direction without micromanagement ✅ Leadership that’s transparent, approachable, and doesn’t pretend to know everything (refreshing, right?) ✅ Revenue targets that are ambitious but not soul-crushing The vibe here is “get stuff done and have a laugh doing it.” My calendar has a healthy mix of pipeline reviews and random Slack debates about the best office snack (spoiler: it’s not rice cakes).

Cons

Look, no place is perfect. We’re still ironing out a few systems as we scale—like that one tool that requires a full moon and three support tickets to log in—but it’s all part of the growth journey. And no one’s too precious to roll up their sleeves.

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