You need Structure!!!!!!!!! - Customer Service Representative LeadPoint Employee Review

This place is a joke you took away incentives took away bonuses without explaining why .You have team leaders and Supervisors who have know knowledge of their job you have them coaching agents once wk badgering agents with wrong information its bad enough you have to talk to rude disrespectful customers all day everyday and to be harassed by management. That's not professional you have to many ppl in management who don't know anything. The moral is terrible i would recommend this job at all you had. You had a training class they all quit after training. We use to have over 30 agents down to 10 agents terrible. You took away our summer activities never explained why .This place is only for ppl to build up your resume that's it's .You want us to recommend ppl put you have inexperienced management doing interviews they changed your schedule every day. If you complain the supervisor want to wright you up.They micro manage like you in kindergarten.