Unfair and Lairs - Front Desk Lava Lanes Employee Review

2.0
Feb 3, 2020
Recommend
CEO approval
Business outlook

Pros

Most pros is that you get free bowling and a discount in the pro shop. You only get half off some of the food and only when you're working.

Cons

Communication is terrible and breaks are never given. I worked up at the front desk for a while. When I was hired on I was told I was going to be given full time and working a said persons shift since I was taking over their position. After I'm all trained in I'm dropped down to part time and someone else took the position. I tried to ask what is going on and what happened and all I was told was the owner wanted to cut hours. I consistently was given 4 to "slow" shifts which always made me worry and question if I can afford to pay my bills with these shifts. I again tried talking about it to my manager and he shut me down. I continued working and kept trying to ask what's going on in some area so I'm informed and I could possible help or do something. My manager pulled me aside later and told me to stop asking because they dont want to repeat themselves. I was told to just float be there when I'm needed and wait to be told to do something. So I listened and did just that and I got sent to handle arcade redemption every night. I had multiple parents look at me their and say "I would kill myself if I worked your job." I'm already suicidal so this didnt help my mental health. I brought it up to the manager I been getting these comments and he basically told me to have tough skin and ignore it. One day I got injured and hurt my ankle so I'm sent home. The next day I am wearing a walking boot and working and a girl came up asking for bumpers. There is an age limit for bumpers so I had to tell her no. However, her mother came up angry and said her age should matter and she is also disabled. I did not know this fact and was about to apologize and put the bumpers up for her. The lady interrupted me and said they were never coming back here again. I started crying because the lady didnt give me the chance to fix the situation and I got thrown into an anxiety attack and had to sit in the breakroom for a bit. The moment I got out I was sent home over the assumption that my ankle was hurting me. I became more frustrated and tried contacting my manager about it. He ignored my calls and been ignoring me for a while because I felt there was some tension between me and a coworker and I wanted his advice about it. He texted me later saying if I'm that desperate go back in right now. I am already home and calming down once more and it isnt worth my gas to do another trip. I tell him and he fired me telling me I'm lazy, unreliable, and bad at customer service that I get regular customer complaints. In the time I worked there non of this has been brought to my attention. Never heard about the complaints, never been told I need to improve my work ethic or anything. It was just over. I suggest never working here unless you get to be a mechanic because you are in the back dealing with machines not everyone else in the building.

Explore other reviews about Lava Lanes

5.0
Nov 5, 2023
Recommend
CEO approval
Business outlook

Pros

Good environment! Hands on training, manager training, love working for lava! I get whatever day I need off, it’s an easy going place! Regulars are nice

Cons

Drunk people are mean and scary

2.0
May 28, 2024
Recommend
CEO approval
Business outlook

Pros

The job itself is pretty chill and easy.

Cons

Bad pay, inconsistent hours with no notice if your schedule is changed, sometimes only several days before. They give most people almost full time hours, basically right before the cutoff.

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