Nice to work for, salaries are on the lower end but not high pressue - Customer Service Representative Laundrapp Employee Review

4.0
Jul 5, 2021
Recommend
CEO approval
Business outlook

Pros

Nice environment, people are friendly, the work is pretty easy in customer care if you have common sense.

Cons

CC can be very separate from the business, seen as secondary. Some members of staff can be quite dramatic but that's found in any business.

Explore other reviews about Laundrapp

4.0
Oct 27, 2023
Recommend
CEO approval
Business outlook

Pros

Good level of autonomy within engineering.

Cons

Communication from management could be better in terms of overall strategy.

1.0
Aug 24, 2019
Recommend
CEO approval
Business outlook

Pros

I learnt so much, developed so many skills, created so many processes, training programmes, even re-designed a product successfully.

Cons

The company culture is so bad, the moral is so low resulting in so much bullying and rudeness. This is the first company I've worked for where there is no team spirit, everyone is waiting for you to make a mistake so they can unleash all the anger they have inside. The environment has most definitely hurt my mental health. People create groups and if they don't like you will gang up on you and completely break you down, via Slack or email. If you raise a complaint to the HR team you will get ignored, and if you stand up for yourself you're automatically the aggressor. You can respect the company, always deliver quality work, improve processes, increase revenue and support out of hours, and still be told that you're not important and your contributions are not worthy enough for a thank you or a goodbye.

5
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