Just Sad - Customer Success Manager (CSM) Lattice Employee Review

1.0
Jan 22, 2024
Recommend
CEO approval
Business outlook

Pros

-Amazing colleagues, I cannot stress this enough. So many talented people. -Remote work -Benefits -Competitive salary -Unlimited PTO

Cons

The list of pros may sound appealing but Lattice is a sinking ship so be aware of that if you're planning on joining the team. GTM is a dumpster fire. Senior leadership is throwing spaghetti at the wall to see what sticks. As other reviews have eluded to, the entire Customer Success function was eliminated which included top notch CSM's, what a waste of top talent. Relationship managers are now expected to take on the responsibilities of two different roles without proper training and no advanced notice. Lattice was once a company that truly put people first, and practiced what they preached. Somehow the company has gone in the completely opposite direction. -Overly political -Lack of transparency -Lack of upward mobility -Questionable decisions made by senior leaders -No focus on DEI -Incompetent managers (not all but many) For a company to puts out a lot of think pieces on people strategy and company culture, this place sure stinks at both.

Explore other reviews about Lattice

5.0
Nov 13, 2025
Recommend
CEO approval
Business outlook

Pros

- Great work/life balance, care about their people -Gives a lot of autonomy to present ideas - Values teamwork - Customers love the product

Cons

-In a bit of a shifting period right now due to realignment on priorities but the strategy makes sense for the company

1
3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

worked with some really smart and kind people supportive environment for growth competitive pay great culture

Cons

poor leadership decisions led to a big layoff that affected ~10% of the company in November 2025. seems like they do a big layoff like this frequently.

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