Patient Care Coordinator or Sales? - Patient Care Coordinator LaserAway Employee Review

2.0
Sep 1, 2017
Recommend
CEO approval
Business outlook

Pros

You can make really great commission here if sales is your thing. The payout for commission is 10% of everything you sell. Which can translate to big money for these pricy services. The industry itself is very interesting! Anyone who likes Esthetic/Cosmetic treatment would love it. You get to learn about all the different procedures, how/why the work, and even get a discount to get them done. Some of these treatments you can get for free (laser hair removal, laser facial, etc).

Cons

Management is OBSESSED with sales. Many regionals micromanage the sales team heavily. Each clinic doesn't have it's own "manager." But, rather they over-stretch one regional manager to cover about 8-10 clinics in a spread out area. So be prepared for about 20 emails a day telling you to make your 50 sales calls a day and to set yourself 8 consultations. Just a heads up, the sales calls in the back aren't as successful as they used to be...no one answers their phones! The directors of the clinics get first dibs on working the front desk where you get every consult who walks in. The pay difference between PCC's and directors is staggering! From my understanding, the old directors make 15% commission and no hourly wages. The new directors will make $15 an hour with 10% commission. A perfect example of the staggering pay difference. Director made about $24,000 in commission this last month. The next person in "highest sales" made about $4,000. The "goal" is to become a director. However, directors rarely leave their jobs because of the amount of money they make. The only other opportunity is when they open a new location. How they pick directors though is purely based on seniority and favoritism. If you're not the regionals favorite "kiss butt" be prepare to be a PCC for life and work nothing but morning shifts which are the slowest! The owners of this company are extremely greedy. They don't contribute anything to your health insurance, don't offer maternity leave, and they make employees (including the nurses) pay for services they're given for free to give to us. A perfect example is the Cool Sculpting company gives LaserAway free cycles of treatment so the employees can experience the treatments and get it done. LaserAway makes us pay for those treatments. Also, Botox sends us "non-retail" vials so staff members can use these for free. LaserAway makes the nurses use those vials on patients and makes the employees pay for Botox. It's a FREE vial given to LaserAway... My biggest pain point is the schedule. Oh boy the schedule...If you're a PCC don't expect to have your schedule for the month until 2 days prior to the beginning of the month. September's schedule came out on August 30th...And that schedule isn't even set in stone - it can change without notice - so you need to check it often. My final complaint is that often times (especially in the beginning) you'll be asked to work at several locations. None of the locations are actually run the same way making it difficult to learn. Also, they will send you to work at a location more than an hour away even though there's a location 5 minutes away from your house. It's a bit ridiculous.

Explore other reviews about LaserAway

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

They were super very nice

Cons

They were mean and competitive

2.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay and strong training for new aesthetic providers. You’ll gain experience quickly because of the high patient volume.

Cons

LaserAway is a sales company disguised as a medical practice. Revenue consistently comes before patient care and provider well-being. Providers are routinely triple booked, making it nearly impossible to give patients the time and attention they deserve. Rushing through consultations and treatments creates unnecessary stress, increases burnout, and can compromise patient safety. Sales consultants have more influence than licensed medical professionals. Treatments are frequently sold before a provider even evaluates the patient, and nurses are often expected to justify or perform services they may not believe are appropriate. Medical opinions are routinely overshadowed by sales goals. The culture prioritizes quotas, memberships, and packages over ethical, patient-centered care. The PTO policy is extremely poor. Full-time employees receive only about 1.5 weeks of PTO per year, yet you’re expected to keep your schedule open seven days a week. You cannot submit unavailability or reliably schedule appointments in advance without using your already limited PTO. Maintaining any work-life balance is unnecessarily difficult.

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