Could be wayyy better - Care Advocate Lantern Employee Review

2.0
Feb 19, 2025
Recommend
CEO approval
Business outlook

Pros

-Bar cart every Thursday -Teamwork environment with colleagues

Cons

-Unrealistic annual performance reviews. They have a scale of 1-5, 1 meaning that you should be fired, 5 is impossible to reach because the expectations are set so high that you can’t reach them. They do this on purpose so that they don’t have to pay you what you’re worth. I’ve had two so far and can’t manage to get a 4 and I go far beyond my job description yet I don’t get compensated fairly for it. And you can’t negotiate your merit increase because they submit the final numbers BEFORE telling you your pay raise so that they can’t go back in and change anything. -they encourage you to apply internally and when you do, you get turned down several times. If you’re not someone with an ethnic or foreign background or bilingual, your odds of being promoted are significantly less. This is highly discouraging for an employee who has tenure and has the exact same qualifications as the bilingual person that got promoted after being there only a year. It’s very degrading and unfair. -Work culture is not great. There are cliques and if you’re not buddy buddy with one of the sups, you also won’t get promoted or recognized. -It has turned very ghetto. Whoever is in charge of hiring really does not care who walks in that door because they don’t drug test so a lot of the new hires smell like weed. -Lack of organization. They are always changing the protocols for processes and a lot of the times you don’t hear about it until a coworker tells you about it and by then it’s too late because you may get counted against your audit or quality scores. I could go on….

avatar
Lantern Response
1y
Thank you for your honest feedback and for your years of service at Lantern. We're glad you've experienced strong teamwork and enjoyed aspects of our culture, but we're sorry to hear you've felt undervalued and frustrated in key areas. Your concerns about the performance review process, internal promotions, and workplace culture are important. Our goal is to ensure that our systems to ensure they are fair, transparent, and inclusive for all employees. We appreciate you speaking up and helping us identify where we can do better. If you're open to it, we’d welcome a conversation to learn more and continue improving. Thank you, Meredith Fish SVP, People Team

Explore other reviews about Lantern

5.0
Dec 21, 2025
Recommend
CEO approval
Business outlook

Pros

Good work good company, worthwhile mission

Cons

Less people, people have multiple roles in one

1
2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers and direct supervisors

Cons

Corporate has unrealistic expectations for care advocates. This company is supposed to help people but they drive sales and don’t care about the sympathy or humanity aspect. Corporate doesn’t care about the employees in the call center.

See reviews by: Helpful|Rating|Date|All