Toxic & Unorganized - Anonymous employee Lantern Employee Review

1.0
Jul 26, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This part is not important.

Cons

At first I was proud of working here until I noticed how unorganized and toxic my department is. There are no SOPs to clearly outline my job! One manager says one thing and another tells me something different. Then, suddenly after weeks of doing what I’ve been told to do, I’m advised not to do it because I need more training. It’s as if every person is their own manager, passing their work to another. Get it together EDH. You’re losing managers and good employees. It’s bad enough the economy is going down. No one has time to keep resigning. I hate chaos. Every time I come in, I feel anxious. At any moment the rug could be pulled from beneath me. Also, there’s low key psychological bullying going on. Example, Whenever I get praised for doing a good job, suddenly someone comes to me to fix something bogus that I know I didn’t do. Or I get blamed for something another employee did. Communication is horrible as well.

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5.0
Dec 21, 2025
Recommend
CEO approval
Business outlook

Pros

Good work good company, worthwhile mission

Cons

Less people, people have multiple roles in one

1
2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers and direct supervisors

Cons

Corporate has unrealistic expectations for care advocates. This company is supposed to help people but they drive sales and don’t care about the sympathy or humanity aspect. Corporate doesn’t care about the employees in the call center.

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