Pros
casual dress, great young colleagues, snacks, downtown location
Cons
Inconsistency of training, lack of communication between and among leadership, overworked with heavy workload expected to easily manage 100+ cases, underpaid, unappreciated, they constantly ask for feedback just to ignore our concerns, you could ask the same question to 4 different supervisors and you will get minimum 3 different answers, the non-member facing departments cause so much trouble to the member services by not adequately doing their jobs then we are told "you all are the backbone of the company", the job that they describe during the interview is not at all what you actually do so you are blindsided during training, it just gives call center vibes, no structure at all, YOU HAVE TO PAY FOR PARKING DOWNTOWN EVERY DAY