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LanguageLine Solutions

Engaged employer

Chaos management system,very low payment,lack of good communicate way with the company - Anonymous employee LanguageLine Solutions Employee Review

1.0
Aug 1, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

could work from home,no commune,no making up,no dressing up.

Cons

Feel so lonely to be an employee of this company, all you can do is sitting at home during that 8 hours,call after call,some times, the LEP are totally out of control, told some long long long story which is not relative what they are calling for, some times,the client(English speakers are so rude,or aggressive),one time, I experience one client said she could not understand what I was saying at all after I talked those opening words,those are just simple "Thank you for calling,this is someboy,ID number...something like these",I apologized for that,then ask her if she wants to change to another interpreter or she needs me to repeat that opening words again super slowly,then I repeat that one word by one word. the paystub likes alien's symbols,hard to understand, you may be never know what those money come from, what if they missed any minutes to pay.Once you have some issues or you have some questions about payment need to be clarified,it is hardly to get a feedback.All you can do is submit "request report"from the portal, but not for sure if it would give you a directly and clear answer.It will make you exhausted to play around with them.

Explore other reviews about LanguageLine Solutions

5.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

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LanguageLine Solutions Response
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

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LanguageLine Solutions Response
1mo
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
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