employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged employer

? - Spanish Interpreter LanguageLine Solutions Employee Review

4.0
May 14, 2021
Recommend
CEO approval
Business outlook

Pros

-provided paid training that SIGNIFICANTLY improved my skills -pays 15$ an hour which is excellent for my state where the minimum wage is 7$ -were not overly critical of small mistakes -sometimes you would be on hold for 10 minutes at a time -vast majority of clients were very kind and sppreciative -they send you all the nesesary equipment

Cons

-huge corperate machine, for any small issue you have to submit a million requests and call different numbers and talk to many different people and it's just a huge headache. It would be much easier with a direct suprevisor. For example, the headphones they sent me didn't work, I asked to use my personal ones, they said it was against policy, and I spent maybe 4 hours being transfered around their tech support department, and then had to wait a few days for new headphones to arrive. -No breaks in between calls, you can have a pretty emotionally heavy call and immediately be transffered to another, it's pretty draining.

avatar
LanguageLine Solutions Response
5y
Thank you for taking the time to provide feedback. We appreciate your feedback and are happy to hear you enjoyed your experience here. If you have any further feedback to share please email us at interpretercommunications@languageline.com.

Explore other reviews about LanguageLine Solutions

5.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Cons

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

avatar
LanguageLine Solutions Response
7mo
Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!
2.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

We are given the tools to do the work and management is good. Very talented, small team of engineers. You are left alone for the most part.

Cons

Some managers are very abrasive and hard to deal with. Pay is dismal (better negotiate a good salary up front) and we haven't had raises in a long time. They don't even keep up with inflation, yet health insurance prices go up yearly. Bonus has no logic to it. It's decided by made up projected numbers that are completely unrealistic some years. There is very little guidance on where we are going except for one meeting a year.

avatar
LanguageLine Solutions Response
3w
Thank you for sharing your experience and for your more than 10 years of service with LanguageLine Solutions. We appreciate your recognition of the supportive management, talented engineering team, and the tools provided to support your work. We also value your candid feedback regarding communication, guidance, compensation concerns, and team collaboration. Input like yours is important as we continue reviewing our practices, resources, and internal communication efforts to better support employees and teams across the organization. We encourage you to continue sharing feedback with leadership and, if you would like to discuss your experience further, please feel free to reach out to interpretercommunications@languageline.com.
See reviews by: Helpful|Rating|Date|All